Mukula Technologies PVT LTD

TERMS OF USE & PRIVACY POLICY

Last Updated: December 2, 2025

TERMS OF USE

Last Updated: December 2, 2025

1. AGREEMENT TO TERMS

These Terms of Use ("Terms"), together with our Privacy Policy, constitute a binding legal agreement between you ("User," "you," or "your") and Mukula Technologies Pvt Ltd (“Mukula”,"Company," "we," "us," or "our"), a semiconductor and consumer electronics product company incorporated under the laws of India.

By accessing, browsing, or using the website at [www.mukula.co] (the "Website") and its content, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the Website.

Your continued use of the Website after any modifications to these Terms constitutes your acceptance of the updated Terms.

2. USE LICENSE

Mukula grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for lawful, informational, and personal purposes only. This license does not permit you to:

• Copy, reproduce, distribute, or transmit any content from the Website without prior written permission

• Modify, translate, adapt, or create derivative works based on the Website or its content

• Use the Website for commercial purposes without explicit authorization

• Remove, obscure, or alter any copyright, trademark, patent, or proprietary notices

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying technologies

• Use any automated tools, bots, scrapers, or similar technology to access or download content

• Circumvent or bypass any security measures or access controls

• Interfere with or disrupt the functioning of the Website or its servers

• Engage in any activity that could damage, disable, overburden, or impair the Website

3. INTELLECTUAL PROPERTY RIGHTS

3.1.Website Content Ownership

All content on the Website, including but not limited to text, graphics, images, photographs, videos, audio files, logos, trademarks, patents, designs, software, code, and any other materials (collectively, "Content"), is the exclusive property of Mukula, its licensors, or other content providers.

The Website and its entire design, structure, selection, coordination, expression, and arrangement are protected by applicable copyright, patent, trademark, trade secret, and other intellectual property laws.

3.2.Limited Grant of Rights

Your access to the Website does not grant you any ownership rights in the Content. Mukula retains all intellectual property rights unless explicitly stated otherwise. You may view, print, and download Content solely for personal, non-commercial use, provided you maintain all copyright and proprietary notices.

3.3.User-Generated Content

If you submit, post, or transmit any content, ideas, suggestions, feedback, or information to Mukula through the Website, contact forms, or email ("User Content"), you grant Mukula a perpetual, worldwide, irrevocable, royalty-free license to use, reproduce, distribute, modify, adapt, and display such User Content for any purpose, including product development, marketing, and business operations. You represent and warrant that you have all necessary rights to grant this license.

4. CONFIDENTIAL INFORMATION AND TRADE SECRETS

4.1.Confidentiality Obligation

If you access any confidential information, trade secrets, proprietary data, technical specifications, product roadmaps, or other sensitive materials through the Website, you agree to:

• Maintain strict confidentiality and not disclose such information to any third party without written consent

• Use such information solely for the purpose for which it was provided

• Implement reasonable security measures to protect against unauthorized disclosure

• Return or destroy all confidential information upon request

  
  

4.2.Limited Disclosure Exception

You may disclose confidential information only if required by law, court order, regulatory authority, or government agency, provided you:

• Notify Mukula promptly in writing before disclosure, where permitted

• Cooperate with Mukula's efforts to seek protective measures or confidentiality orders

• Disclose only the minimum information legally required

5. THIRD-PARTY CONTENT AND LINKS

The Website may contain links to third-party websites, resources, and content. Mukula:

• Does not endorse, warrant, or assume responsibility for third-party content or websites

• Does not control or monitor third-party websites for accuracy, legality, or appropriateness

• Is not liable for any damage, loss, or claims arising from your access to third-party resources

  
  

  Your use of third-party websites is governed by their respective terms of use and privacy policies. You are encouraged to review these before accessing external resources.

6. WARRANTIES DISCLAIMER

6.1."AS-IS" Provision

The Website and all Content are provided on an "AS-IS" and "AS-AVAILABLE" basis without any warranties, representations, or conditions of any kind, either express or implied.

6.2.No Warranties

Mukula makes no warranties regarding:

• Accuracy and Completeness: The accuracy, completeness, timeliness, or reliability of Website content

• Fitness for Purpose: The Website's fitness for any particular purpose or intended use

• Non-Infringement: That the Website does not infringe third-party intellectual property rights

• Uninterrupted Access: That the Website will be continuously available, error-free, or secure

• Product Information: That product specifications, descriptions, or information are current or accurate

• Third-Party Content: The validity or accuracy of any third-party information or links

6.3.Disclaimer of Implied Warranties

To the maximum extent permitted by law, Mukula explicitly disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

7. LIMITATION OF LIABILITY

7.1.Exclusion of Damages

To the maximum extent permitted by applicable law, Mukula shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:

• Loss of profits, revenue, business opportunities, or goodwill

• Loss or corruption of data

• Loss of use or functionality

• Business interruption

• Personal injury or property damage

• Any other damages arising from or related to your use of the Website

  
  

This applies regardless of the cause of action and even if Mukula has been advised of the possibility of such damages.

7.2.Limitation on Liability Amount

In no event shall Mukula's total liability to you for any claim arising from or related to this Website or these Terms.

7.3.Jurisdiction Limitations

Some jurisdictions do not permit certain limitations of liability. To the extent applicable law prohibits the above disclaimers or limitations, these provisions shall be modified to comply with applicable law.

8. ACCEPTABLE USE POLICY

You agree not to use the Website for:

• Illegal Activities: Any purpose that violates applicable laws or regulations

• Harassment: Posting threatening, defamatory, abusive, obscene, or harassing content

• Unauthorized Access: Attempting to gain unauthorized access to systems or data

• Malware Distribution: Introducing viruses, malware, trojans, or other harmful code

• Phishing: Attempting to collect personal information through deceptive means

• Spam: Transmitting unsolicited communications or advertisements

• Impersonation: Misrepresenting your identity or affiliation

• Competitive Harm: Competitive intelligence gathering without authorization

• Network Disruption: Overloading systems or disrupting network services

• Content Scraping: Bulk downloading or automated extraction of Website content

9. MODIFICATIONS TO WEBSITE AND TERMS

Mukula reserves the right to:

• Modify, update, suspend, or discontinue any part of the Website at any time without notice

• Modify these Terms at any time by posting updated terms on the Website

• Change service offerings, features, or functionality

  
  

Your continued use of the Website following notice of modifications constitutes your acceptance of the updated Terms.

10. USER SUBMISSIONS AND FEEDBACK

If you provide suggestions, feedback, ideas, or any other submissions to Mukula (whether through contact forms, email, or other channels), you grant Mukula a perpetual, irrevocable, worldwide, royalty-free license to use, implement, and commercialize such submissions without compensation or attribution. Such submissions are considered non-confidential.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Mukula and its officers, directors, employees, agents, and successors from and against any third-party claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Website

• Your violation of these Terms

• Your violation of applicable laws or regulations

• Your infringement of third-party intellectual property or privacy rights

• Your User Content

• Your conduct or actions on the Website

12. GOVERNING LAW AND DISPUTE RESOLUTION

12.1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

12.2. Jurisdiction and Venue

You irrevocably consent to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India for any legal proceedings arising from or related to these Terms or your use of the Website.

12.3. Dispute Resolution

Before initiating litigation, you agree to attempt to resolve disputes through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996, with a single arbitrator seated in Hyderabad, Telangana.

13. TERMINATION

Mukula reserves the right to terminate or suspend your access to the Website at any time, with or without cause and without notice or liability, including for:

• Violation of these Terms

• Unauthorized use of the Website

• Harmful or disruptive behavior

• Legal or regulatory requirements

Upon termination, all rights granted to you shall cease, and you must immediately stop using the Website.

14. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Mukula regarding your use of the Website and supersede all prior agreements, understandings, and communications, whether written or oral.

16. CONTACT INFORMATION

For questions or concerns regarding these Terms of Use, please contact:

Mukula Technologies Pvt Ltd

D Email: Info@Mukula.co

PRIVACY POLICY

Last Updated: December 2, 2025

1. INTRODUCTION

Mukula Teechnologies Pvt Ltd ("Company," "we," "us," "our," or "Mukula") is committed to protecting your privacy and ensuring transparency in how we collect, use, process, and protect your personal data. This Privacy Policy explains our data practices in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023

("DPDPA"), the Information Technology Act, 2000, and other applicable Indian and international data protection regulations.

This Privacy Policy applies to our website at [www.Mukula.co] (the "Website") and all associated digital properties. By accessing the Website, you acknowledge that you have read and understood this Privacy Policy.

2. WHAT IS PERSONAL DATA?

Under the DPDPA, "Personal Data" means any data about an individual that can identify or is likely to identify that individual, directly or indirectly, including but not limited to:

• Identifiers: Name, email address, phone number, mailing address, IP address, device identifiers

• Professional Information: Job title, company name, professional credentials

• Technical Data: Browser type, device type, operating system, access logs, usage patterns

• Communication Data: Records of communications with us

• Inferred Data: Information derived or inferred from the above categories "Sensitive Personal Data" includes personal data relating to:

  
  

• Financial information (bank accounts, payment information)

• Biometric data (if collected)

• Health information

• Any other category designated as sensitive under applicable law

3. INFORMATION WE COLLECT

3.1.Information Directly Provided by You

When you interact with our Website, you may voluntarily provide personal data such as:

• Contact Forms: Name, email address, phone number, company name, and message content when you submit inquiries, feedback, or contact requests

• Subscription Information: Email address if you subscribe to newsletters or product updates

• Event Registration: Personal details if you register for webinars, events, or product demonstrations

• Product Inquiries: Information provided when requesting product information, technical specifications, or quotations

3.2.Automatically Collected Information

Our Website automatically collects certain technical and usage information:

• Cookies and Tracking Technologies: We use cookies to enhance user experience (see Section 9)

• Analytics Data: Information about how you interact with Website content, including page views, clicks, and time spent

• Geolocation: Approximate location based on IP address (not precise GPS data)

3.3.Third-Party Data

We may receive information about you from third parties, such as:

• Business Partners: Information shared by partners for collaboration purposes

• Public Sources: Publicly available information from websites, directories, or social media

• Analytics Providers: Aggregated usage data from analytics platforms

4. PURPOSES OF DATA COLLECTION AND PROCESSING

We collect and process your personal data for the following legitimate purposes:

4.1.Operational and Service Delivery Purposes

• Providing website functionality and features

• Responding to your inquiries, requests, and feedback

• Processing and fulfilling contact form submissions

• Sending requested information, quotations, or product details

• Sending newsletters and updates (with your consent)

• Technical support and customer service

4.2.Website Improvement and Analytics

• Analyzing Website usage patterns and user behavior

• Improving website design, functionality, and user experience

• Identifying technical issues and performance optimization

• Conducting research on user preferences and interests

• Testing new features and services

4.3.Communication and Marketing

• Sending communications about our products, services, and company updates

• Conducting marketing campaigns (with appropriate consent where required)

• Responding to event registrations and inquiries

• Facilitating newsletter subscriptions

• Sending promotional materials (where permitted by law)

4.4.Compliance and Legal Obligations

• Complying with applicable laws, regulations, and legal obligations

• Responding to lawful requests from government agencies or law enforcement

• Protecting our legal rights and interests

• Detecting and preventing fraud, security breaches, or illegal activity

• Maintaining records for tax and accounting purposes

4.5.Legitimate Business Interests

• Protecting Mukula's intellectual property and trade secrets

• Preventing misuse of Website resources

• Improving cybersecurity and data protection measures

• Business planning and strategic development

• Aggregated market research and industry analysis

5. LEGAL BASIS FOR DATA PROCESSING

Under the DPDPA and other applicable laws, we process your personal data based on the following legal grounds:

5.1.Consent

We obtain your explicit, informed, and freely given consent before processing personal data for marketing communications, newsletter subscriptions, or other non-essential purposes. You may withdraw consent at any time through the unsubscribe mechanism or by contacting us.

5.2.Contractual Necessity

Where processing is necessary to fulfill our contractual obligations or respond to your requests (e.g., responding to inquiries, providing requested information).

5.3.Legal Compliance

Where processing is necessary to comply with applicable laws, regulations, or lawful government orders.

5.4.Legitimate Interests

Where processing is in our legitimate business interests and does not override your data protection rights, such as:

• Website security and fraud prevention

• Improving website functionality and user experience

• Protecting our intellectual property

• Business analysis and strategic planning

6. DATA SHARING AND DISCLOSURE

6.1.Third Parties with Whom We Share Data

We may share your personal data with the following categories of third parties:

• Employees and Contractors: Internal team members and contractors who need access to perform their functions, all under confidentiality obligations

• Service Providers: Third-party vendors who assist with website hosting, analytics, email delivery, or customer support

• Business Partners: Partners engaged in joint ventures or collaborations (where relevant)

• Legal and Regulatory Bodies: Government agencies, courts, or law enforcement when legally required

• Acquirers or Successors: In the event of merger, acquisition, or sale of assets, with appropriate data protection safeguards

6.2.No Sale of Personal Data

We do not sell or rent your personal data to third parties for commercial purposes. However, we may share aggregated, anonymized data that cannot identify you for business analytics and market research.

6.3.International Data Transfers

If we transfer your personal data outside India (including to our offices, partners, or service providers in other countries), we ensure:

• Appropriate safeguards are in place under applicable law

• The recipient country has adequate data protection standards, or

• Standard contractual clauses or other mechanisms approved by Indian data protection authorities are implemented

7. DATA RETENTION

7.1.Retention Periods

We retain personal data only for as long as necessary to achieve the purposes outlined in this Privacy Policy:

• Contact Information: Retained for 2-3 years after last contact or until you request deletion

• Subscriber Lists: Retained until you unsubscribe or request removal

• Website Analytics Data: Retained for 12-24 months in identifiable form; longer periods in aggregated form

• Event Registration Data: Retained for 2-3 years unless explicitly retained for future events

• Legal/Compliance Records: Retained for the period required by law (typically 7 years for financial and tax records)

• Support Communications: Retained for 2 years or as required by law

7.2.Deletion and Destruction

Upon expiration of retention periods, personal data is securely deleted, destroyed, or anonymized using industry-standard methods. Where deletion is not possible due to technical or legal constraints, we ensure data is rendered permanently non-identifiable.

8. YOUR PRIVACY RIGHTS

Under the DPDPA and applicable Indian laws, you have the following rights regarding your personal data:

8.1.Right to Access

You have the right to request and obtain information about what personal data we hold about you, how it is processed, and the purposes of processing. Submit access requests to Info@Mukula.co.

8.2.Right to Correction

You have the right to request correction or update of inaccurate, incomplete, or out-of-date personal data. We will process correction requests within 30 days.

8.3.Right to Erasure ("Right to Be Forgotten")

Under certain circumstances, you may request deletion of your personal data, including when:

• The data is no longer necessary for the purposes collected

• You withdraw your consent and no other legal basis exists

• You object to processing and there are no overriding legitimate interests

• The data has been collected unlawfully

We will honor erasure requests within 30 days except where retention is required by law.

8.4.Right to Restrict Processing

You may request restriction of processing activities while we address your concerns or dispute, or if the data is inaccurate.

8.5.Right to Data Portability

You have the right to request your personal data in a structured, commonly used, machine-readable format and to transmit it to another organization.

8.6.Right to Object

You may object to:

• Processing based on legitimate interests (we will cease processing unless we have compelling overriding interests)

• Marketing communications and profiling activities

• Automated decision-making or profiling

8.7.Right to Lodge Complaints

If you believe we have violated your data protection rights, you may lodge a complaint with:

• Data Protection Board of India (once fully operational under the DPDPA)

• Ministry of Electronics and Information Technology (MeitY)

Any relevant data protection authority in your jurisdiction

8.8.How to Exercise Your Rights

To exercise any of the above rights, submit a written request to:

D Email: Info@Mukula.co

We will verify your identity before processing requests and respond within 30 days. In cases requiring investigation or verification, we may extend this period to 60 days with notification.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1.What Are Cookies?

Cookies are small text files stored on your device that contain information about your interaction with our Website. We use cookies to enhance user experience and analyze Website usage.

9.2.Types of Cookies We Use

9.3.Your Cookie Choices

Most web browsers allow you to control cookies through settings. You can:

• Block all cookies: Configure your browser to reject all cookies (may affect Website functionality)

• Block specific cookies: Choose to block certain cookie types while accepting others

• Delete cookies: Clear cookies stored on your device at any time

• Opt-out of tracking: Use browser "Do Not Track" signals (though compliance varies)

  
  

  Note: Blocking essential cookies may limit Website functionality.

9.4.Third-Party Tracking

We use third-party analytics platforms (e.g., Google Analytics) that may place cookies on your device. These providers have their own privacy policies governing data use. Review their privacy policies for more information.

10. SECURITY MEASURES

10.1. Data Protection Safeguards

We implement comprehensive technical and organizational security measures to protect your personal data:

• Encryption: Data in transit is encrypted using SSL/TLS protocols (HTTPS); sensitive data at rest is encrypted using AES-256 or equivalent

• Access Controls: Personal data access is restricted to authorized personnel on a need-to-know basis

• Authentication: Multi-factor authentication for administrative access to systems storing personal data

• Firewalls and Intrusion Detection: Network security systems monitor for unauthorized access attempts

• Regular Security Audits: Periodic assessments and vulnerability testing to identify and remediate security risks

• Staff Training: Employee training on data protection, privacy best practices, and incident response

• Incident Response Plan: Documented procedures for responding to and reporting security breaches

10.2. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will:

1.Notify affected individuals without undue delay (within 72 hours where required by law)

2.Report to regulators as mandated by applicable law

3.Provide details including the nature of the breach, data affected, potential consequences, and mitigation measures

4.Offer support such as credit monitoring or fraud protection services where relevant

We maintain a Data Breach Register documenting all incidents, their severity, and remediation actions.

11. CHILDREN'S PRIVACY

Our Website is not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors without parental/guardian consent where required by law.

If we become aware that a minor has provided personal data without appropriate consent, we will:

• Notify the parent or guardian

• Cease processing the data

• Delete the data where no legitimate legal basis exists

If you believe a minor has provided personal data to us, please contact [privacy@Mukula.co] immediately.

12. AUTOMATED DECISION-MAKING AND PROFILING

Our Website does not employ automated decision-making processes (e.g., algorithmic decisions) that produce significant legal or operational effects on individuals. However, we use analytics to:

• Understand user behavior and improve Website functionality

• Identify popular content and optimize user experience

Such profiling is performed on an aggregated, non-individual basis and does not result in decisions affecting your access to services. You have the right to opt-out of profiling activities by contacting us.

13. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal data is collected

• Right to delete personal data (with exceptions)

• Right to correct inaccurate personal data

• Right to opt-out of sale or sharing of personal data

• Right to limit use of sensitive personal data

• Right against discrimination for exercising your rights

To exercise California privacy rights, submit requests to Info@Mukula.co. We will verify your identity and respond within 45 days.

14. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) may apply to our processing of your personal data. You have rights including:

• Right to access, rectification, erasure, and data portability

• Right to restrict processing and object to processing

• Right to lodge complaints with your supervisory authority

• Right to withdraw consent at any time

For GDPR-related inquiries, contact Info@Mukula.co.

15. UPDATES TO PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

• We will notify you by updating the "Last Updated" date at the top

• We will post the revised policy on our Website

• We may send you a notification email if the changes significantly affect your privacy rights

Your continued use of the Website after modifications indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

16. CONTACT INFORMATION AND GRIEVANCE REDRESSAL

16.1. Data Protection Officer / Privacy Contact

For privacy-related inquiries, concerns, or to exercise your rights, contact:

D Email: Info@Mukula.co

16.2. Grievance Redressal Procedure

1.Submit Complaint: Contact our Privacy team with details of your concern

2.Acknowledgment: We will acknowledge receipt within 5 business days

3.Investigation: We will investigate within 15-30 days

4.Resolution: We will communicate the outcome and remedial actions

5.Appeal: If unsatisfied, you may escalate to our Data Protection Officer or lodge a complaint with relevant regulatory authorities

17. EXTERNAL LINKS AND THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, services, and resources. This Privacy Policy applies only to our Website. We are not responsible for:

• The privacy practices of third-party websites

• Personal data collected by third parties

• Content or services provided by external sites

We recommend reviewing the privacy policies of any external websites before providing personal data.

18. INTERNATIONAL COMPLIANCE

This Privacy Policy is designed to comply with:

• India: Digital Personal Data Protection Act, 2023; Information Technology Act, 2000; Consumer Protection Act, 2019

• European Union: General Data Protection Regulation (GDPR)

• California: California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

• Global Standards: International privacy and data protection best practices

19. ACKNOWLEDGMENT OF CONSENT

By using our Website and providing personal data, you acknowledge and consent to:

• Collection, processing, and retention of your personal data as described

• Use of your data for the purposes outlined

• Sharing with third parties where necessary

• International data transfers where applicable

• Cookies and tracking technologies

You can withdraw consent at any time by contacting us.

20. TRANSPARENCY AND ACCOUNTABILITY

Mukula is committed to transparency and accountability in data protection. We maintain:

• Data Inventory: Records of all personal data processing activities

• Privacy Impact Assessments: Evaluations of high-risk processing activities

• Incident Logs: Documentation of security incidents and responses

• Consent Records: Proof of consent for all data processing activities These records are available upon request from authorized regulators.

APPENDIX: DATA SUBJECT RIGHTS REQUEST FORM

To exercise your rights under this Privacy Policy, please complete and submit this form:

Name: ____________________________

Email: ____________________________ Phone: ____________________________

Date of Request: ____________________________

Right Being Exercised:

☐ Right to Access

☐ Right to Correction

☐ Right to Erasure

☐ Right to Restrict Processing

☐ Right to Data Portability

☐ Right to Object

☐ Right to Lodge Complaint

☐ Other:

_______________________ Details of Request:

Proof of Identity (attach):

☐ Government ID

☐ Utility Bill

☐ Other: _______________________

Signature: ________________________ Date: ________________________

Submit to: Info@Mukula.co

© 2025 Mukula Technologies Pvt Ltd. All Right Reserved.

Last Updated: December 2, 2025